At LiveFishDirect We want you to be successful as a hobbyist. Our only goal is that no matter the circumstance you will remain excited about discovering our company and will want to use us as your trusted fish supplier for the long run. We ship several hundred orders a week and maintain above a 99% long term success rate for all our fish shipped. That said if there are any fish not up to par including of course "Dead On Arrival", quickly snap a picture of the fish in a bag and email it to us.
Cash back refunds for shipping cost are based on a percentage of the number of the fish that arrive alive. For example, if 2 out of 10 fish shipped are lost during transit or within fourteen days of arrival, we would refund/credit the value of the fish and 20% of the shipping cost.
For all other issues, we will be happy to take care of your needs to the best of our ability. If your fish die within 14 days, send us an email with a picture, and we will work out a credit or refund with you. Special judgment will be used to give a fair credit/refund in all circumstances that merit concern.
Lastly, never forget our goal is for you to remain excited about our company so if you have experienced any issue not covered in our guarantee please send us an email and we will still go far out of our way to make sure you are taken care of!
We are pleased to announce that our retail store in Draper, Utah is now open to the public Saturday's from 10:00AM-6:00PM. We would love to have local customers come and visit. Our entire selection is available here at the same prices as posted online with a few additional "walk in specials." Our address is 12270 S. 700 E. in Draper right off I-15, exit 291 headed east.
Tropical Fish Wholesale
12270 S. 700 E.
Draper, UT 84020
Saturday Only: 10AM-6PM
We have been shipping fish for 20 years. Right now we can ship mostly inside the USA. Alaska and Hawaii customers please email me after you order as there may be an additional $20 charge depending on how rural your area is. We can ship in any kind of weather. We stay up to date for overnight temperatures all over the country. We use insulated boxes and adjust with heat packs and cold packs as necessary. We ship everything with no signature required. The fish will arrive between 10:00 AM and 4:00 PM. You are going to select a date from a shipping calender as you go to check out so that you can confirm the date you can receive the fish. If you are not able to be there during the day consider leaving a fairly large insulated container on your porch or a heat blanket with a note to your driver to place the fish inside the container. The fish usually have enough oxygen in the bags to last 48 hours so as long as their temperature stays between 60 to 80 degrees they should be ok.
Most orders are shipped UPS overnight to your door. We have set up a great business account with UPS, and are constantly working with the various shipping providers to negotiate affordable shipping rates. Also, if you prefer, I have accounts with all major airlines for same day shipping to your local airport. This can be a very safe and reasonable way to ship fish if you can see yourself taking the time to drive to your local airport. It can become much more cost effective for larger orders as well which we will pass on to you if you see your order getting over $400 and don't mind driving to the airport give us an email.
Well you shouldn't be if you are buying African Cichlids or other tropical fish from us. Most of the fish you see in local pet stores have been packed and shipped almost six times before they reach your tank. When you buy from us they are only packed and shipped once. Ever wonder where a lot of the fish that are stuffed into retailers tanks actually come from. I know for a fact the average life of a pet shop fish goes something like this:
This can be very hard on the fish, each time they have to be caught, hand counted, bagged, boxed, shipped, unpacked, hand counted, and the process starts all over again. Rarely are they given more than a few days to adjust before they go on another tedious journey. Now I know that there are pet stores that might find a way to skip one or two of these middle men but no one can offer you the same health and quality that we can. WE ARE THE BREEDER! Our diagram is much simpler:
You guys are great, my fish came in on time, healthy, and well packed. Isaac helped me out a lot with some previous order confusion, and you guys worked fast to find a solution. And when you guys thought my OB was not going to fit in well for its size, yo (read more)
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